CUSTOMER SERVICE ASSOCIATE (ROVING)

JOB DESCRIPTION

Assists and answers queries (through phone) of Value Care clients and or hospital personnel regarding their plan benefit, consultation, admission and utilization.

DUTIES AND RESPONSIBILITIES

• Responsible in handling client's inquiries and concerns pertaining to their healthcare coverage.
• Issues outpatient approval codes to accredited hospitals, clinics and dentists;
• Coordinates with different departments to address clients needs.
• Escalates to immediate supervisor cases that needs approval higher authority. (i.e. urgent cases, unresolved complaints, priority members)
• Performs other tasks assigned by immediate supervisor.  

QUALIFICATIONS:

• Candidate must possess at least Bachelor's Degree in Nursing or any medical allied courses.
• Anyone with relevant experience.
• Fresh / Entry level applicants are welcome to apply.
• Must have good communication and interpersonal skills.
• Ability to multitask while working under minimal supervision.
• Computer literate with proficiency in MS Office using MS Word and MS Excel.
• Salary is negotiable.
• Applicants must be willing to be assigned in different hospitals across NCR, CAVITE, LAGUNA, CAGAYAN DE ORO.
• Full-Time position(s) available.

VALUCARE provides our employees with a total rewards package, which includes competitive market benefits:

• Salary is negotiable (based on capabilities and performance / accomplishment)
• Performance based bonus
• Life Insurance Coverage
• Health care benefit coverage up to 3 dependents
• Retirement benefits
• Annual Salary Increase
• Leave benefits (15 vacation leaves and 15 sick leaves)
• Birthday Leave
• Profit Sharing
• Uniform Benefit
• Medicine Allowance
• Vitamins Allowance
• Company Sponsored Trainings