1. He acts as a liaison between the patient and the organization to ensure the client receives the correct message and information.
2. Handle all patient complaints and problems efficiently and quickly within 3-7 days.
3. Serve patients and guests who want to deal with the management in a friendly manner.
4. Provide a clear and correct description of treatment procedures & services provided to patients.
5. Always provide the latest information to patients.
6. Manage campaigns and information on social media.
7. Always communicate/report all operational issues with the head of department operations.