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Infinitium Holding Pte Ltd

Application Support Engineer

Infinitium Holding Pte Ltd Posted: 3 Month
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Why we need you:

  • To understand system design and problem investigation, problem identification, root analysis, solution definition for 2nd level support
  • Attend to customer support requests on queries or problems on Application Support
  • Diagnose problems in several areas including operating system, application server, network, database, and security
  • Diagnose, troubleshoot, and identify solutions to resolve issues
  • Ensure smooth workflow processes and attainment of service level commitment
  • Create technical guide documents
  • Communicate with customer for application deployment and supports
  • Communicate and work closely with the Software Product Team (3rd level) on reported problems or enhancements needed for the software



What you should have:

  • Diploma or Degree in Information Technology or equivalent
  • Minimum 2 years of experience in the related field. Candidates who have 5 years or above experience would be considered for the senior position
  • Candidates with hands-on experience in the following are also strongly encouraged to apply: JSP, ASP, MSSQL, Web Server, Technologies, and e-Commerce
  • Understand operating systems, Network, troubleshooting, and firewall technologies
  • Understand OSI layer
  • Understand SFTP server - client
  • Added advantage in having experience configuring web and application server
  • High attention to detail and accuracy
  • Possess self-initiative and able to work independently and collaborative with people at various levels
  • Willing to travel on overseas assignment

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