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Job Post
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Mandarin IT Service Desk - P80,000 to P150,000

Nezda Posted: 3 Month Work From Home
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Description:

Mandarin  IT Helpdesk
P80,000-P150,000
Hybrid set up (until further notice)

Job Duties:

  • Responsible for installing, diagnosing, repairing, maintaining, & upgrading all organizational hardware and equipment while ensuring optimal workstation performance
  •  Demonstrate knowledge in all activities associated with an incident, problem, and request resolution management of end-user PC hardware and software issues in aWindows operating environment. 

Qualifications: 

  • Experience in Helpdesk, Call Center and Technical Support environment
  • Experience in home networks and Wi-Fi in an effort to troubleshoot such issue
  • Experience in Remote assistance tools such as WebEx/PC Assist or similar tool which is used in most Helpdesks to take control of customers PC’s.

Required knowledge: 

ITSM – Service Now
Active Directory
Secure Print Management: Ricoh, Bartender
Backup – Carbonite
Antivirus – Trend Micro, Malwarebytes
 


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