Customer Service

Serves customers by helping them select products.

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Greets and receives customers in a welcoming manner.

Responds to customers' questions.

Provide appropriate solutions and alternatives within the time limits.

Follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.