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Job Post
SPORTS DIRECT MST SDN BHD

CUSTOMER SERVICE ADVISORS

SPORTS DIRECT MST SDN BHD Posted: 3 Month
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Description:

Responsibilities:

  • Key contact point for web customers and outlets across the Group on all queries.
  • To answer customer queries by e-mail, phone and any other communication channels.
  • Responsible to resolve any problems raised by outlets and web customers.
  • Overseeing all orders placed on web sites.
  • Liaising with couriers agencies to arrange all deliveries.
  • Managing returns and arranging exchanges.
  • To review and validate orders.

Requirements:

  • Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
  • Fresh graduate or previous 1 year experienced in customer service or call centre.
  • Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers.
  • Good knowledge in Microsoft Office applications.
  • Must have a good understanding of retail and administration functions.
  • Able to prioritise tasks, take own initiative and meeting deadlines.
  • A team player, flexible and high adaptability skills to meet business needs.
  • Fluent spoken and written English.
  • Able to work on night shift during weekday, weekend and public holiday (9am - 6pm).
  • 15 Full-Time positions available.

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