TEAM LEADER up to Php40k/monthly Salary in CEBU

Job Responsibilities

Ø  Monitors team performance and oversees day-to-day operations

Ø  Maintains an in-depth knowledge of account/s

Ø  Provides feedback and coaching to a team of Virtual Assistants

Ø  Provides weekly or bi-weekly performance coaching

Ø  Drives performance, motivates and reinforces teamwork

Ø  Communicates relevant information to the team on a timely basis

Ø  Conducts up-training on process and policies update as needed

Ø  Monitors and evaluates phone calls and emails for quality assurance

Ø  Provide feedback and quality evaluation coaching weekly

Ø  Conducts annual performance reviews

Ø  Conducts 4th and 5th-month assessment to probationary employees

Ø  Provides team performance reports and analysis

Ø  Conducts employee performance review with Ops Manager

Ø  Recognizes high performance and rewards accomplishments

 Requirements

Ø  At least 2-3 years supervisory experience in a BPO set-up

Ø  Proven Leadership skills and functional knowledge in BPO industry

Ø  Excellent oral and written communication skills

Ø  Proficient in writing reports and business correspondences

Ø  Strong interpersonal skills

Ø  Customer Oriented

Perks and Benefits

Ø  Competitive salary of up to Php40,000 monthly

Ø  Government mandated benefits

Ø  HMO benefit upon hire date

Ø  Fixed rest days on weekends

Ø  13th month bonus incentive

Ø  Annual salary increase