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Job Post
Supportware Philippines

Quality Assurance Analyst

Supportware Philippines Posted: 4 Month
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Description:

Position Overview:

Supports Operations in enhancing its Quality of Service through the transaction and/or process audits. Reviews the performance of existing processes, highlights gaps, and reports areas for improvement.

Responsibilities:

  • Transaction and/or Process Auditing. Audits transactions and/or processes performed by CSRs against internal and external policy guidelines, with the objective of identifying potential business impact affecting gaps and risks in established processes.
  • Generating and maintaining reports. Updates relevant reports maintained by the quality team by retrieving and updating the respective files and data. Maintains the files for updated and accurate reporting of policy and security data.
  • Data Scrubbing, Root Cause Analysis, and Process Reviews. Reviews and analyzes audit data and/or other relevant sources of information and highlights areas for improving process compliance and security. Validates the performance of existing processes in order to identify opportunities for improving the efficiency and effectiveness of the delivery of transactions and processes.
  • Calibrates with internal and external counterparts to ensure that policies are standardized and adhered to. Others. Performs tasks assigned by the functional leader for the accomplishment of the account’s and/or department’s objectives.

Supportware Philippines Inc. is currently in partnership with Helpware.
Supportware's main goal is to provide its client, Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.

Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Pay raise

Schedule:

  • Night shift
  • Rotational shift

Supplemental Pay:

  • 13th-month salary
  • Performance bonus

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