Resort Manager

Company Profile

Atlantis is a leader in the dive resort and liveaboard industry in Asia with an outstanding reputation (as is evident on trip advisor and other review sites). We have consistently set trends and standards for the last two decades and work tirelessly to provide the ultimate scuba diving vacations for our guests. “Arrive as a guest, leave as a friend”.

The Position

The position will be based at the Atlantis resort in Dumaguete. Overseeing the operation of all aspects of a busy dive resort and approximately 50, mostly local, staff that works there.

Catering to largely international guests who visit for a week or more of scuba diving the role is "hands-on" and "guest-focused".

Hours are long but the rewards of guest feedback, working in a tropical climate as well as an enjoyable and challenging career make for a unique opportunity.

Reporting to the COO, Resort Managers also assist in formulating policy but more importantly find appropriate ways and means of making policy work.

The role is results-driven (there is a formal assessment process) and Resort Managers have to possess skill sets ranging from being able to get to the bottom of an erroneous stock report to entertaining a wide range of guests.

Leadership skills, persistence, and the ability to make things work are likewise key attributes.

A day at work can be as varied as dealing with complex medical evacuations, maintenance issues, staff training or even being on a diving day trip with prospective agents.

Education

• College Degree

• Formal management development/training (please specify details)

• Scuba diver or instructor

Experience

• At least 4 years management experience in hospitality or retail (clearly name companies, their websites, and your role/responsibilities/achievements)

• Have travel or work experience in Asia (Philippines, Malaysia, Indonesia, Thailand, Vietnam, Cambodia)

• Experience in using various hotel operations and reservations software

Knowledge & Skills

• Thorough understanding of hotel operations and guest service

• Must possess a professional demeanor with the ability to resolve customer complaints and staff issues in a positive manner

• Speak and write fluent English and additional languages (preferred)

• Be highly self-motivated and be able to work alone

• Exhibit leadership and people management skills

•  Excellent negotiating skills and creative selling abilities

Benefits

• Long term career with stable market leader

• Staff Incentive Scheme

• Access to an extensive in-house training program

• 14 days Annual Vacation Leave (following one year of service)

• Convertible to Cash 5 days Sick Leave (following one year of service)

• Annual Health Insurance allowance

• Free meal program while at work

• Access to a Staff Association that provides financial assistance to staff through loans with minimal interest

• Discounts on all resort services

• Diving and dive career development

• Generous Tip Pool Scheme

How to apply

Please send your application to: Sign Up to Apply

Your application must include:

• Your Resume

• Recent Photo

• Salary History and Expectation

• At least two verifiable work reference email addresses and contact details