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Telesales Manager


1. Manage various internal and external Tele-Sales programs (including retention) and teams to support Management’s and Client’s strategic vision in tele-sales

2. Measure the Tele-Sales effectiveness and productivity performance in order to drive the bottom-line improvements

3. Identify and address needs in strengthening Tele-Sales such as but not limited to developing various workflows and processes, tactics, scripts used for various Tele-Sales activities for superior customer experience, timeliness, and a high level of efficiency

4. Support new project / program implementation by 1) working with the key internal and external POCs at all levels to define the requirements, 2) collaborating with internal / external POCs to develop Tele-Sales programs meeting Client’s requirements, 3) managing the performance, and 5) supporting any other activities as directed.

5. Own and ensure the delivery of various requests end-to-end with timely and proactive engagement (e.g., change requests, escalations, inquiries)

6. Must collaborate internally and externally to solve complex operational issues and report to Operations Manager

7. Perform other relevant duties as assigned


1. At least 3-5 years of  experience in phone sales including outbound cold calls in gaming, online casino, IT company or E-commerce industry

2. Proven track record of success in Tele-Sales activities

3. Excellent verbal and written communications skills

4. Able to maintain effective working relationships with Clients and Business Partners

5. Able to quickly adapt to changing priorities

6. Able to drive results under high pressure circumstances

7. Detail oriented and highly organized for ensuring accuracy in various tasks handled

8. Able to maintain confidentiality of information handled

9. Exhibit great sense of urgency in managing time and accomplishing tasks

10. Disciplined, self-motivated and carries a keen analytical mindset

11. Highly proficient in MS Office products: Word, Excel, PowerPoint, Outlook


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