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eTeam Workforce Private Corp


eTeam Workforce Private Corp Posted: 5 Month
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JAPANESE NATIVE ONLY!! JOB DESCRIPTION: · Conducts quality reviews to evaluate quality performance and increase customer satisfaction · Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow · Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders · Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a worldclass Customer support experience · Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance · Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues MANDATORY SKILLS: · Good working knowledge of computer i.e., MS-Office · Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate · Good Interpersonal & people management skills with good problem solving approach · Ability to exercise managerial judgment and perform as a mentor. · Ability to multi task multiple activities by effective delegation and monitoring

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