Job Post

URGENT HIRING: QUALITY ANALYST JAPANESE NATIVE

eTeam Workforce Private Corp Posted: 5 Month

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Permanent Information Technology 6,000-9,000 MYR Bachelor degree 5 years Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Duration of employment:

Permanent

Career field:

Information Technology

Salary (Monthly):

6,000-9,000 MYR

Qualification required:

Bachelor degree

Minimum experience required:

5 Years

Location of Job:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Description:

JAPANESE NATIVE ONLY!! JOB DESCRIPTION: · Conducts quality reviews to evaluate quality performance and increase customer satisfaction · Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow · Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders · Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a worldclass Customer support experience · Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance · Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues MANDATORY SKILLS: · Good working knowledge of computer i.e., MS-Office · Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate · Good Interpersonal & people management skills with good problem solving approach · Ability to exercise managerial judgment and perform as a mentor. · Ability to multi task multiple activities by effective delegation and monitoring

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