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Job Description

  • To receive and greet patients, clients and visitors to the Practice in a welcoming and professional manner and to act as a point of contact between patients, clients, visitors, GPs, healthcare professionals, Partners and Practice staff
  • To engage with patients/clients, provide advice and proactively signpost them to the most appropriate clinician/service (care navigation) as per agreed protocol
  • To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner
  • To identify callers or patients who may present in person as requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department
  • To take telephone and online requests from patients and accurately record all essential information on the clinical system
  • To answer/make phone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
  • To provide accurate and up to date information to answer the enquiries of patients, clients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
  • To arrange for an ambulance for patients as and when requested by a clinician
  • To receive and receipt cash and cheque from patients and clients for non-NHS services in line with modality procedures
  • To receive paperwork associated with requests from outside agencies (e.g., insurance / travel)
  • To ensure reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
  • To open and lock up the reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and adequately alarmed (site specific)
  • To check and respond regularly to tasks, emails and notifications
  • To participate in extended hours, work as required by the organization


  • Diploma/Bachelor in relevent field
  • 2-3 years of working experience, (customer service experience would be an advantage)
  • Additional certificate in communication skills, advance microsoft, etc

Supplemental Pay

  • Overtime pay

Salary Range

  • RM2,500-RM3,000

Start Date

  • Immediate or soonest possible

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