PATIENT SERVICE ASSISTANT

QHC MEDICAL CENTRE Posted: 5 Month

Flag job 🏴

Permanent Health Science Less than 3,000 MYR Associate degree 2 years No 2, Jalan USJ 9/5r, Subang Business Centre, 47620 Subang Jaya, Selangor, Malaysia

Duration of employment:

Permanent

Career field:

Health Science

Salary (Monthly):

Less than 3,000 MYR

Qualification required:

Associate degree

Minimum experience required:

2 Years

Location of Job:

No 2, Jalan USJ 9/5r, Subang Business Centre, 47620 Subang Jaya, Selangor, Malaysia

Description:

Job Description

To receive and greet patients, clients and visitors to the Practice in a welcoming and professional manner and to act as a point of contact between patients, clients, visitors, GPs, healthcare professionals, Partners and Practice staff
To engage with patients/clients, provide advice and proactively signpost them to the most appropriate clinician/service (care navigation) as per agreed protocol
To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner
To identify callers or patients who may present in person as requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department
To take telephone and online requests from patients and accurately record all essential information on the clinical system
To answer/make phone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
To provide accurate and up to date information to answer the enquiries of patients, clients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
To arrange for an ambulance for patients as and when requested by a clinician
To receive and receipt cash and cheque from patients and clients for non-NHS services in line with modality procedures
To receive paperwork associated with requests from outside agencies (e.g., insurance / travel)
To ensure reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
To open and lock up the reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and adequately alarmed (site specific)
To check and respond regularly to tasks, emails and notifications
To participate in extended hours, work as required by the organization

Qualifications

Diploma/Bachelor in relevent field
2-3 years of working experience, (customer service experience would be an advantage)
Additional certificate in communication skills, advance microsoft, etc

Supplemental Pay

Overtime pay

Salary Range

RM2,500-RM3,000

Start Date

Immediate or soonest possible

Flag job 🏴