Purpose of the Role
The Quality Assurance (QA) Specialist is responsible for ensuring the accuracy of information and quality of delivery by monitoring, auditing, reviewing, analyzing, documenting work processes that further improve clinical operations standards. Performs quality audits, validates results, and communicates recommendations among responsible departments. Participates in design, review, and amendment of QA monitoring tools and guides. Creates QA reports and provides data to Quality Assurance leadership. Uses quality monitoring data management system to track and document performances. Works with the Operations and Training teams to analyze performance feedback and resolve issues.