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Job Post

User Researcher

Concentrix Posted: 6 Month
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About the job
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment. #OneBoldFuture

Job Summary: Under the Supervision of the Regional User Research Team - the User Researcher will be responsible for Research Goal(s) through Project Management and Delivery of Actionable Insight(s) which Integrate into the Existing Product Design Practice. The incumbent will Oversee the Design and Execution of Usability Testing and; will Conduct Qualitative Research through Discussion Guide Development as well as Moderation.

Essential Duties and/or Responsibilities:

• Usability Testing, Discussion-Guide Writing, and Reporting

• Plan & Set-Up Unmoderated/Moderated Usability-Testing

and Eye Tracking Studies with UX Designer(s) - On UX Army

Tool - and Analyze our Result(s) - for Design-Studio Team(s)

• Develop Discussion Guide for Moderated Usability Testing

and In-Depth-Interview(s) (IDI's), Focus-Group Discussion(s)

(FGD), Online Communities - Diaries

• Develop Scenarios, Task(s), Success Criteria for Moderated

and Unmoderated Usability Testing Or Eye-Tracking Studies

• Qualitative Analysis / Reporting of the Assigned-Project(s)

• Present Research-Finding(s), and Translate into Actionable

Recommendations Using PowerPoint, and Support the User

Researcher-Team On Ad-Hoc-Project(s) and Requirement(s)

• Work Cross-Functionally with Relevant-Stakeholder/s - eg:

Product-Manager/s & UX-Designer/s, Vendor/s - and Other

Collaboration Team(s) in the Process

• Moderation of In-depth-Interviews as well as Focus Group

Discussion(s) when Required, and Support other Qualitative

and Quantitative - (or) Mixed-Methodology Project(s) - and

Documentation & Operational Work for our Research-Team

Minimum Hiring Qualifications:

• 3-4YEAR(S) EXPERIENCE in a Research Or Insights-Agency

in a Qualitative-Research Role, Knowledge - Understanding

of Quantitative-Research is Required

• Expertise in Designing + Conducting Qualitative Research

through a variety of Method/s - Ethnography, Focus-Group

Discussion(s), In-depth-Interviews and Online Communities

or Diaries, and Experience with Concept Testing, Usage and

Attitude (U&A) - And Usability-Testing Studies with the Use

of Usability Testing Tool/s; Comfortable w/ the Execution of

Entire Project Cycle during Research

• Competent in Data-Visualization Or Storytelling using MS

PowerPoint from Multiple-Data-Sources Synthesis + Strong

Project-Management Capabilities, Managing Timelines and

Communications with Stakeholder(s)

• Fluent in Written and Spoken English + Can Build Positive

Relationships, Independent and a Self-Starter w/ the Ability

to Take the Initiative in Keeping Relevant-Partners-Updated

• Experience with User Behaviour in ecommerce and Digital

Product(s) + Familiar with Different eCommerce Platform(s)

Get Hired and Enjoy the Following:

• Day Shift + Business Hours and Fixed Weekends Off

• Exciting Opportunities for Growth and Development

• Monthly Incentive Program (Based On Performance)

Work Location: 3/F Spark Place, P. Tuazon, cor. 10th Ave., Cubao


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