Training & Quality Analyst

The Role
We’re seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. You will be charged with developing a complete QA program that not only safeguards the quality of our service & products, but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality at the service & account level.

QA shall ensure that all VA-client interactions and output delivered by the VA result to positive experience and are performed in accordance to predetermined quality guidelines, through:

 Responsibilities

• The QA shall play a crucial role in ensuring that the quality of service delivered by all Wing Virtual Assistants is at  the level expected by the company and its clients. 
  
  Qualification

• You have at least 4 years in a Quality Analyst role in BPO or call center setting.
• You'll be performing Quality Checks that are accurate and impartial on VA and Client interactions in the various communications tools utilized to ensure that compliance to the quality standards are followed and maintained.
• Tech-Savvy individual with a strong analytical mindset, attention to detail, strong verbal and written communication in English

SALARY: PHP 38,000 to PHP 45,000

Amenable to work in graveyard shift

AVAILABLE TO START: ASAP