SALES ASSOCIATES

• Assist to clean the showroom and prayer alter;
• Assists in the daily display of all items that are available for sale in the shop;
• Ensures that products are well arranged in an orderly manner; 
• Tagging prices on jewelry items;
• Greets and meets customers on arrival at the shop;
• Listens attentively to a customer’s needs and gives explicit explanation to satisfy such a customer;
• Presents the customer with the needed jewelry and provides information, such as pricing & weight; and gives a discount if need;
• Provides pricing information to the cashier alongside the weight of the items purchased for billing purpose;
• Ensures regular increase in sales of jewelry products;
• Achieves goals and adhere company policies set by the Company;
• Introduces sales promotion to customers to entice them to make purchases;
• Properly operates a cash register and maintains all financial transaction effectively and efficiently;
• Assists customers to make the right decisions so they can make the right jewelry purchases
• Explains warrantees and guarantees on each piece purchased by a customer
• Ensures all documents relating to the purchase of any jewelry are also bagged with the goods purchased
• Follow up on the deposit paid items for customer collection upon 2 weeks due
• Follow up on job order
• Ensures that all pieces of jewelry are stock checked and returned to safety locker after the day’s business

Qualifications and requirements

·         SPM, Diploma & Degree or equivalent;

·         Must have excellent knowledge of jewelry products;

• Must be able to always dress professionally;
• Possess excellent communication skills in both spoken and written forms;
• Must be able to work for a long period of time during business hours;
• Must be able to take initiatives without being prodded;
• Must be very enterprising;
• Must have the ability to satisfy customers;
• Must be able to perform basic financial calculations;
• Possess great interpersonal skills with the ability to work under intense pressure to achieve set goals;
• Excellent customer service skills will be of great importance;
• Excellent attention to detail will be a key requirement;
• Must have a persistent attitude to be able to convince hesitant customers to make purchases;

Competencies (in order of importance)

·         Dependability - Job requires reliability, responsible, and dependability, and fulfilling obligations.

·         Integrity - Job requires being honest and ethical.

·         Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

·         Co-operation - Job requires being pleasant with others on the job and displaying a good-natured, co-operative attitude.