Customer Service Representative

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

 
Qualifications:

• Excellent English communication skills
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Intelligent

 
Equipment:

• Hardware: Laptop/Desktop
• Headset: an A4tech or Jabra computer headset with noise-cancelling feature
• Connectivity:  Minimum of 10 Mbps
• Software:   Microsoft Office & PDF reader, Anydesk, Gdrive, Skype 

So, why join us?

• Permanent work-from-home
• Full Time and Long Term Employment
• Basic Salary + Government Mandated Benefits
• Internet allowance, Bonuses and other incentives
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Training: less than a month