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Job Post
Linkserve Solutions BPO Inc.

Team Leader

Linkserve Solutions BPO Inc. Posted: 6 Month Work From Home
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Description:

Job Description:

  • Assist in the training process
  • Ensuring that every agent is well prepared for their calls
  • Support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies
  • Identifying operational issues and suggesting possible improvements
  • Perform other duties as assigned

Qualifications:

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service
  • Proficient in English
  • Exceptional verbal and written communication skills
  • Tech savvy with knowledge of telephone equipment and relevant computer programs

Equipment:

  • Hardware: Laptop/Desktop
  • Headset: an A4tech or Jabra computer headset with noise-cancelling feature
  • Connectivity:  Minimum of 10 Mbps
  • Software:   Microsoft Office & PDF reader, Anydesk, Gdrive, Skype 

So, why join us?

  • Work from home
  • Full Time and Long Term Employment
  • Basic Salary + Government Mandated Benefits 
  • Internet allowance, Bonuses and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

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