Team Leader

Job Description:

• Assist in the training process
• Ensuring that every agent is well prepared for their calls
• Support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies
• Identifying operational issues and suggesting possible improvements
• Perform other duties as assigned

Qualifications:

• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service
• Proficient in English
• Exceptional verbal and written communication skills
• Tech savvy with knowledge of telephone equipment and relevant computer programs

Equipment:

• Hardware: Laptop/Desktop
• Headset: an A4tech or Jabra computer headset with noise-cancelling feature
• Connectivity:  Minimum of 10 Mbps
• Software:   Microsoft Office & PDF reader, Anydesk, Gdrive, Skype 

So, why join us?

• Work from home
• Full Time and Long Term Employment
• Basic Salary + Government Mandated Benefits 
• Internet allowance, Bonuses and other incentives
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Training: less than a month