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Transcosmos Asia Philippines

Customer Service Representative (Local Account)

Transcosmos Asia Philippines Posted: 5 Month
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Description:

Job Description:

We are currently looking for Customer Service Representative - Associate for the Local Blended Account, who can do inbound and outbound calls plus answering email concerns.

  • Manage large amounts of incoming phone calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 

Job Qualifications:

  • Candidate must possess a Bachelor's/College Degree , or at least completed 2 years in college, any field.
  • At least 6 months to 1 year of CSR experience in the BPO industry is required for this position.
  • Good - Excellent communication skills.
  • Amenable to work onsite. (Ortigas Center, Pasig City)
  • Can start as soon as possible.

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