Medical Virtual Assistant-Office-based

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• Identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Minimum Qualifications

Minimum Qualifications

• Graduates of Medical Allied courses such as Nursing, Physical Therapy, Radiologic Technology, Nutrition and Dietetics, Pharmacy, etc.
• Has basic computer knowledge
• Typing experience of 35wpm with 99% accuracy
• Willing to work US hours-graveyard shift
• Preferably with previous call center experience
• Excellent communication skills
• Analytical, organized and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player