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CUSTOMER SERVICE

GLOBELINK CONTAINER LINE (M) SDN BHD Posted: 6 Month
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Description:

Job Description:

  • Handle inbound and outbound calls (customer enquiries and follow up)
  • Coordinate with internal departments on daily process and to back up CS department’s colleagues, as well as other departments within the Group’s entities to ensure on-time delivery of others.
  • To provide excellent Customer Service support to customers.
  • Attending to customer's bookings & enquiries.
  • Ability to handle customer complaints and ensuring proper action has been taken.
  • Liaise with internal departments to meet customer's satisfaction.
  • Handle any other tasks as and when assigned by immediate superior.
  • To provide a vital link to customer through quality assured and timely customer services.
  •  Handle inbound and outbound calls (customer booking and follow up on timely basis)
  • Coordinate with internal departments on daily process and to back up CS department’s colleagues, as well as other departments within the Group’s entities to ensure on-time delivery of others.
  • To provide excellent support to customers prior to booking.
  • Attending to customer's bookings/enquiries timely.
  • Ability to handle customer complaints prior to booking and ensuring proper action has been taken.
  • Liaise with internal departments to meet customer's satisfaction.
  • Handle any other tasks as and when assigned by immediate superior.

Requirements:

  • Min SPM and above
  • Min 1years experience
  • Experience in Customer Service
  • Added advantage if from forwarding industry
  • preferred women candidate
  • advantage if can speak mandarin

Office:

Globelink Container Line (M) Sdn Bhd - Port Klang branch

No 32, lorong Cempening, 42000 Pelabuhan Klang.

Office number :(phone number)

Email : Sign Up to Apply

Attn : Lisa/HR Dept.

HP :(phone number)

Please call if had any further information above.


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