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Container Bridge Philippines, Inc.

CS& OPERATION MANAGER

Container Bridge Philippines, Inc. Posted: 5 Month
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Description:
  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
  • Anticipates and tracks operational and tactical risks and providing strategic solutions.
  • Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
  • Works with sales teams to help set and meet daily and quarterly goals.
  • Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
  • Works closely with Vice President/GM on other special planning and departmental projects.
  • Oversees and reports weekly, monthly, quarterly, and annual metrics.
  • Identifies trends and assess opportunities to improve processes and execution.
  • Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
  • Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
  • Collaborates with transitions and onboarding team as needed.
  • Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
  • Assesses a variety of situations and provide clarity to team and stakeholders.
  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
  • Solicits and responds to feedback while gaining commitment and support.
  • Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
  • Stays up to date on industry regulations, trends, and technology.
  • Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Qualifications / Skills:

  • Addressing operational concerns and issues, monitoring overall customer satisfaction
  • Developing and implementing operational procedures and policies
  • Analyzing training needs/requirements
  • Excellent interpersonal communication and organizing skills to coordinate project activities
  • Ability to communicate with others effectively
  • Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
  • Ability to work with details and time-sensitive issues
  • Good decision-making skills and response to high-pressure situations

Education& Experience Requirements:

  • Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
  • Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility
  • Minimum of 5 to 10 years’ working experience as Managerial or Supervisory level in Logistic /Freight forwarding Industry.

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