To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.
• Voice Call Handling: excellent knowledge of handing voice calls.
• Email Communication: professional email writing skills.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
Network: Knowledge on – LAN setup, basic routing and switching, passive networking.
Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting.
Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
• Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.
• Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
• ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc
• KM : Knowledge management understanding, review and create new knowledge articles.
• MS Office: Good / excellent knowledge for support of MS Office and standard software
• Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
• O365: Understanding of Microsoft Office (e.g. Office 365)
• Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)
• Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals.
• Fresh Graduates are welcome to apply!
• High School Graduate, Diploma, IT education or comparable IT professional experience.
• 0-4 years experience in Technical Support
• L1 – L2 support, On-site Or Remote Support experience
• Can converse in Mandarin and in English
•Can Start Immediately