Team Manager (Secured Portfolio)

Job Description:

Job Purpose:

To manage and provide full support on all Legal functions to the Driving force on both Pre & Post Impaired team at all times within the stipulated turnaround time.

1. Strategy and Planning

· Constantly guide, coach and supervise the Legal Executives, Officers on the daily operation to meet business goals.

· Continuously seek alternatives in improving legal work flow and report generation via system enhancement

· Participate in department’s business development initiatives.

· Participate in implementing all cost management activities of the portfolios.

· Consistently review on improving the internal process to achieve cost savings.

· Continuously explore alternatives for cost saving and initiatives.

2. Business Performance and Management

· Ensure all legal processes are timely executed with nil backlog and with effective use on Collection system

· Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by Head of Department.

· Monitor and ensure team’s TAT and KPIs are met

· Compile and continuously improved daily, weekly and monthly tracking report

· Monitor the tracking on the auctioned off surplus refund.

· Assist, support and perform any ad-hoc projects assigned by Head of Department.

· Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by UM / Head of Department.

· Ensure satisfactory rating on all audits

· Responsible in exploring the auction strategies with Head of Department

· Responsible for litigation process and productivity of the team

3. People Management

· Guide and assist the team members in resolving complicated issues.

· Recruit and fill up vacancy of the team

4. Regulatory Compliance

· Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits

· Ensure team members are in compliance with company internal policy at all times

· Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc

Job Specification:

· Bachelor Degree or Diploma in the relevant discipline

· 2 years in a Collection / Sales environment and preferably with Supervisory experience.

· Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.

· To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.

· Planning and organizing performance of the team.

· Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.

· Preferably Managers specializing in Banking/Financial Services or equivalent.

· Full-Time position(s) available.

Job Type: Full-time

Salary: RM6,000.00 - RM7,000.00 per month

COVID-19 considerations:
All staff required to WEAR MASK, SCAN BODY TEMPERATURE and Filled up Checklist Form