Philippines landscape
Job Post
LanceSoft inc.

(CSR) Team Lead III | 2698178

LanceSoft inc. Posted: 7 Month
Flag job 🏴

  • Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery
  • Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
  • Has a clear understanding of customer KPIs.
  • Understands the relationship between PFMEA and Quality Control Plan
  • Identifies and coordinates PFMEA/ Quality Control Plan improvements.
  • Manages efficient work allocation and tracks the overall performance of team members
  • Manages daily team attendance
  • Manages team attrition
  • Ensures floor policies are followed
  • Manages administrative tasks
  • Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keeps all company information which includes customer information confidential and secured


  • Bachelor of Science in Nursing, Pharmacy or any Life Science course graduate
  • Preferably with clinical experience and/or a Registered Nurse/Pharmacist
  • 3-4 years of work experience preferably in a similar process/clinical experience

Mandatory Skills

  • Able to write effective medical narratives regarding product issues or cases.
  • Must be able to properly use and navigate Philips tools and MS Office
  • Able to communicate professionally and concisely to all business partners and other Wipro employees.
  • Able to think critically to determine which type of questions are needed to be asked to gather necessary information
  • Good problem solving and analytical skills
  • Good customer service skills

Flag job 🏴
Similar Jobs: Quality Assurance Specialist, (CSR) Team Lead I | 2704128, (CSR) Team Lead IV | 2722049, Business Analyst, Data Marketing Assistant, Technical Support.