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Job Post
LanceSoft inc.

(CSR) Team Lead I | 2704128

LanceSoft inc. Posted: 7 Month
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Description:
  • Real-time problem-solving skills
  • Daily Client Interaction
  • Serve as mentor to new agents
  • Provide weekly 1:1 coaching sessions for performance feedback
  • Knowledge of MS Office
  • Support agents with hands-on ability to research and resolve complicated issues in a fast-paced environment
  • Understanding of Healthcare Payer scope of services and compliance

Qualifications

  • Overall 2+ years with a minimum of 6 months of team handling experience
  • At least 2 years in College

Mandatory Skills

  • Demonstrates knowledge of applicable operational platforms
  • Supports the learning environment
  • Works independently, demonstrate initiative and innovative thinking, clear and concise communication skills

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