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Assistant Manager

Areca Hotel Penang Posted: 13 Month
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  • Manages, supervises and coordinates the daily operation of the Hotel and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
  • Trains and supervises employees 
  • To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
  • To ensure standards, policies and procedures are maintained.
  • To ensure all outstanding and pending issues are settled
  • Responsible for overall cleanliness and condition of the hotel.
  • To be well informed of hotel facilities and be able to answer all inquiries.
  • To handle complaints or incidents/accidents occurring in the hotel when necessary.
  • To ensure that all telephone calls are handled promptly
  • Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.
  • Maintains safety by adhering to safety policies, and be responsible to report accidents immediately.
  • Recommends improvements to hotel operations in regards to service and increase business revenue.
  • Ensures compliance with licensing laws, health and safety and other statutory regulations.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees.
  • Ensure that all potential and real hazards are reported immediately and rectified
  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  • Adhere to Personal Data Protection Act.

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