* Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
* Ability to empathize with and prioritize customer needs.
* Demonstrates interpersonal skills with a diverse customer base.
* Demonstrates conflict resolution, negotiation and de-escalation skills.
* Demonstrates ownership to resolve challenging customer issues escalating when necessary.
* Ability to determine customer needs and provide appropriate solutions.
* Maintain regular and reliable attendance, including the daily schedule as assigned.
* Flexible with the working schedule.