Malaysia landscape
Job Post
dreamcareerbuilder.com

Customer Service Specialist

Pacific Management Posted: 11 Month
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Description:

Job Description

-Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

-Immediately escalating serious complaints or issues that you are not equipped to deal with.

-Liaising with colleagues or managers to find the best solutions to customers’ issues.

-Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

-Maintaining a polite, helpful, and professional manner at all times.

-Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

-Familiarizing yourself with new products and services as they are introduced.

- Attending workshops and meetings as required.

- Providing training to new customer service agents.

- Respecting client confidentiality at all times.

Job Requirements

- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- The ability to speak a second language may be advantageous.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Superb written and verbal communication skills.

Benefits

- Training Provided
- Near public transport (LRT)
- Performance Allowance
- Annual Dinner


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