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Agensi Pekerjaan Nala Sdn Bhd

Customer Service ( Serve UK/US client )

Agensi Pekerjaan Nala Sdn Bhd Posted: 13 Month
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Description:

Job Description:

  • Provides continuous helpdesk support via telephone, chat and email related to the product.
  • Employ high level of interpersonal and communication skills while solving customer’s issues.
  • Conducts basic probing to determine the next action to customer’s enquiries.
  • Processes and manages orders or cases via support systems and portals.

Requirements:

  • Excellent English communication skills (Need to cater UK/US/AUS customers)
  • Fresh Graduates are encouraged to apply – Full Training Provided.
  • Applicant must be willing to work on rotational shifts.
  • Applicant must be willing to work in Nusajaya.

Responsibilities:

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Salary : Basic RM2500 + Allowances


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