Job Description :
We are looking for a qualified Client Support Executive to manage a team of representatives who will offer excellent client service and after-sales support. You will create policies and procedures and oversee the client service provided by the team. The Client Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all clients.
To be successful as a Client Support Executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with clients. An outstanding Client Support Executive should possess a proven track record of successful client service and management skills.
- Managing a team of representatives offering clients support.
- Overseeing the client service process.
- Resolving client complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with clients and providing feedback to the staff.
- Possessing excellent product knowledge to enhance clients support.
- Maintaining a pleasant working environment for your team.
- company incentive monthly
- performance reward
- travelling opportunity
- fun team environment