- Responsible for running a company's customer care hotline.
- Efficiently address customer concerns and maintain a high customer retention rate.
- Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
- Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
- Possesses the ability to communicate effectively in person, over the phone and via text.
- Exhibits self-motivation, the ability to multitask and pay close attention to small details