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Junior/Senior Customer Service Trainer

Hen Yeap Management Posted: 18 Month
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We are looking for 2 enthusiastic champions of delivering an exceptional customer experience, with positive attitude and deep customer service orientation, talented individuals who has delivered cultural awareness and customer service expectation setting training and possess the following skills and attributes:

  • 3+ years experience as a Customer Service Trainer/ 8+ years Senior Trainer
  • Knowledge and application of Adult Learning Theory 
  • Minimum Bachelor/equivalent Degree required; Masters/Advanced Degree preferred
  • Excellent presentation skills and interpersonal, communication skills
  • Experience with instructional/curriculum design work
  • Prior management of customer service training programs
  • Experience delivering customer service training to front line teams
  • Exceptional organization and project management skills
  • Expertise in/understanding of expectations and cultural nuances to support a global customer service organization
  • Has delivered cultural awareness and customer service expectation setting training
  • Proven track record of developing talent and improving client satisfaction scores
  • Excellent written and spoken English
  • Ability to train and coach non-native English speakers in written and spoken English
  • Ability to communicate with poise and confidence in large classroom setting
  • Relationship builder who can interact with a variety of key stakeholders who will be engaged as product/expert trainers
  • Proactive participant in identifying new areas for training and development specifically for the Penang location and for the overall Customer Service team
  • Natural team player who can operate in a global, matrixed environment
  • Positive attitude and deep customer service orientation
  • Ability to think strategically and embrace change.

Benefits :

- Free training

- Stress free work condition and environment

- High income ( Paid in USD)

- Allowance

-Bonus/ Incentive/ Allowances/Annual leave/ Public Holiday(Cash or Good)

- Reasonable hours

-Work with team

-Willing to travel (passport availability must be more than 6 months)

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