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Customer Service Representative (Mandarin Speaker)

Upstream BPO Sdn Bhd Posted: 14 Month
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Job Description:

Interact with customers via phone, online chat or email.

Verify customers

keep records of customer interactions and transcations in CRM

Follow company process accurately and efficiently

Ability to prioritize and multi task with excellent time management skills

analyzing information


Must have 1 year experience in Express Industry

Ability to write speak and listen Mandarin

Strong interpersonal skills including active listening

Good team working skills

familarity with CRM systems and practices

Excellent organizational skills

well presented, tactful and polite


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