Malaysia landscape
Job Post
dreamcareerbuilder.com

Customer service Executive

Indah Gemilang Posted: 14 Month
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Description:

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 

Job functions:

Open and maintain customer accounts by recording account information

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Advice cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Advice on place or cancel orders

Act as the company gatekeeper

Suggest solutions when a product malfunction

Inform customer of deals and promotions

Work with manager to ensure proper customer service is being delivered

Compile reports on overall customer satisfaction

Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience is added advantage
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent
  • Customer service representative top skills & proficiencies:
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Adaptability

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