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Customer Care Advisor

Roadbull Logistics Pte Ltd Posted: 2 Month Work From Home
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Description:

Roles & Responsibilities:

  • Responsible for the day to day BAU for customer service operations, which includes resolving queries from recipients/ users via multiple channels (e.g. chatapps, emails, platforms).
  • Works independently and takes ownership of occurrences, including accurate and proper records management with tactful resolutions for queries that escalated from both internal and external parties.
  • Ensure high level of professionalism and customer satisfaction.
  • Responsible for supporting the Supervisor/ Manager on daily operational issues where applicable.
  • Any other ad-hoc work instructions/ administration duties from the Supervisor/ Manager.

Requirements:

  • Proficient in written and spoken English and Mandarin.
  • Detailed-oriented, Independent and meticulous.
  • Able to work independently, and is a team player, with excellent interpersonal skills.
  • Detail-oriented, with excellent organizational skills and a strong sense of job ownership.
  • Adaptable, proactive, and possess a positive attitude and work ethics.
  • Enjoys working in a fast-paced and dynamic environment.
  • Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.

Job Types: Full-time, Permanent

Salary: $2,300.00 - $2,800.00 per month

 


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