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Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd

Customer Service Officer

Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd Posted: 2 Month
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Description:
  • KPI Incentive (Paid on a quarterly basis - Up to RM2,200) 
  • Shift Allowances (Up to RM450 based on the shifts) 
  • Working Days: 5 days' work, 2 days off (Day off is not necessary to be on a weekend or a public holiday) 
  • Working Hours: 9 hours per day with an hour break - Rotating shifts 
  • Morning shift: The earliest shift starts at 6am 

  • Afternoon shift: The latest shift ends by 2 or 3 am 

  • Night shift: The latest shift ends by 7am (ONLY for male candidates) 

Job Description:  

  • Handle customers’ inquiries and requests pertaining to resolve issues and service complaints to ensure customer satisfaction. 

  • Follow processes in accordance with call center standards to ensure contact handling accuracy and operational effectiveness. 

  • Provide excellent customer support that leaves the customer happy and satisfied; follow up as and when necessary. 

  • Note: No sales is required. 

Requirements: 

  • Completed SPM/ STPM/ Certificate/ Pre-U with minimum 5-6 years of working experience from the inbound contact center environment, OR. 

  • Graduated in Diploma with minimum 2-3 years of working experience from the inbound contact center environment, OR. 

  • Graduated in Degree/ Masters with the most recent working experience being in an inbound contact center environment, OR. 

  • Fresh Degree/ Masters Graduate (Graduated in end of 2020 or in 2021 ONLY). 

  • Excellent communication skills in English and Bahasa Malaysia. 

  • Able to work in rotating shifts, weekends and/ or public holidays. 

Interested applicants kindly email your updated resume Ms.Gayathiry at Sign Up to Apply. ONLY shortlisted applicants will be contacted for an interview session. 


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