Philippines landscape
Job Post
dreamcareerbuilder.com

Voice-email chat Account

Sapphire BPO Posted: 27 Days
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Description:
  • Handling Inbound and Outbound Calls: Responding to incoming calls from customers or clients and making outbound calls for follow-ups, surveys, or sales.

  • Customer Support: Providing assistance to customers by answering questions, resolving issues, and offering solutions related to products or services.

  • Data Entry and Record Keeping: Documenting interactions with customers, including their inquiries, issues, and resolutions, in the company's database or CRM system.

  • Adhering to Scripts and Protocols: Following company scripts or guidelines to ensure consistency and compliance with company policies.

  • Problem-Solving: Identifying customer problems or complaints and working to resolve them effectively and efficiently.

  • Upselling and Cross-Selling: Offering additional products or services that may benefit the customer, if applicable.

  • Maintaining Professionalism: Communicating clearly and professionally, showing empathy, and managing stress effectively.

  • Meeting Performance Metrics: Achieving targets related to call handling time, customer satisfaction, or sales goals as set by the company.

  • Technical Support: Assisting customers with technical issues or troubleshooting problems if the call center provides technical support services.

  • Escalating Issues: Recognizing when an issue needs to be escalated to a higher level of support or management for resolution.


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