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Job Post
PrinteeSG Pte Ltd

Customer Service Officer Flexible WFH

PrinteeSG Pte Ltd Posted: 24 Days Work From Home
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Description:

HIGHLY MOTIVATED APPLICANTS WITH INTEREST IN FLEXIBLE STRESS FREE WORK FROM HOME JOB CAN CONTACT OUR HIRING MANAGER TO APPLY VIA OUR VERIFIED TELEGRAM @WONGYEEN1973

 

We are looking for dedicated part-timers to join our Customer Service team, providing exceptional administrative and remote support for our medical services & products via phone, email, and chat during assigned shifts. Join us in delivering top-notch service and ensuring customer satisfaction.

 

Job Responsibilities:

  • Respond promptly to customer inquiries, complaints, and requests during your assigned shift.
  • Troubleshoot and resolve basic technical issues with products remotely.
  • Escalate complex issues to the appropriate internal team.
  • Accurately log all customer interactions in the Jira system.
  • Adhere to standard processes while delivering a positive customer experience.
  • Maintain up-to-date product knowledge through training materials.

Job Requirements :

  • Possess a functional laptop with reliable high-speed internet connection for the shift duration.
  • Excellent verbal/written communication skills, comfortable with remote communication.
  • Strong problem-solving abilities and proficiency in multitasking.
  • Basic technical aptitude to understand medical device usage.
  • Ability to stay calm and patient when dealing with difficult situations.
  • Minimum 1 year of customer service experience, preferably in a remote support role.
  • Proficiency with computer systems, digital communication/remote tools.
  • Ability to work independently from home with minimal supervision.

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