Singapore landscape
Job Post
HOTEL 81 ORCHID

Customer Sales Representative IMMEDIATE START

HOTEL 81 ORCHID Posted: 6 Days Work From Home
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Description:

NOTE : IF YOU ARE A HIGHLY MOTIVATED & ORGANIZED INDIVIDUAL WITH INTEREST IN STRESS FREE FLEXIBLE WFH JOB, WE ENCOURAGE YOU TO APPLY FOR THE POSITION VIA TELEGRAM: @WONGYEEN1973

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Job Description

  • Respond to customer inquiries and requests via phone, email, and live chat.
  • Provide accurate and comprehensive information regarding products, services, policies, and procedures.
  • Address customer complaints, concerns, and issues with empathy and professionalism.
  • Analyze customer concerns and determine the best course of action for resolution.
  • Collaborate with relevant departments to escalate and resolve complex issues.
  • Follow established protocols and guidelines to ensure consistent service quality.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Document solutions, actions taken, and any follow-up required for each customer case.
  • Stay up-to-date with the company's products, services, and updates.
  • Strive to exceed customer expectations by providing outstanding service.
  • Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
  • Follow company policies and procedures to ensure consistent and compliant service delivery.
  • Adhere to data privacy and security guidelines when handling customer information.

Job Requirement

  • Possess good communication skills and positive attitude
  • Ability to handle pressure and tight deadlines
  • Computer literate, knowledge in Microsoft applications a must
  • Customer Oriented

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