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Customer Executive | up to MYR4000 | Nusajaya l JL

Nala Employment Services Posted: 1 Month
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Salary : Basic RM3000 + up to RM1000 allowance
Company Background : Call Centre (MNC Company)

Job Description:
- Handle inbound calls and emails relating enquiries and complain.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Responding promptly to customer inquiries and provide useful and accurate information to customers
- Keeping records of customer interactions, comments and complaints.
- Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Requirement :
- At Lease SPM Qualification (with certificate) or any equivalent or highest qualification.
- Willing to work on rotational shift & weekend & Public Holiday

Benefits :
*Annual leave & MC
*Full Training Provided
*MNC Working Environment
*Facilities : Cafeteria, Rest & Relax Zone
*Free shuttle service (Kipmart Tampoi, Shell Sri Skudai, City Square, Jusco Taman Universiti, Nusa Height Gelang Patah, Alliance Bank Bukit Indah, Nusa Perdana, KFC Larkin Sentral )

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