Call Center Agent

Be part of a passionate team and create opportunities! CALL CENTER AGENT (OUTBOUND) Job Description: Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales Data entry to update customer relationship management (CRM) software Respond to emails Create reports using Microsoft Office and Google Drive Meet service level agreements set forth Perform other duties as assigned Qualifications: Excellent English communication skills Typing Speed: at least 40WPM Ability to work under pressure Ability to multitask, prioritize and manage time efficiently Customer orientation and ability to adapt and respond to different types of personalities Intelligent No BPO experience required; fresh graduates are welcome to apply MUST HAVE the following equipment: Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM) Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature Internet connection: Wired connection; minimum of 10 Mbps Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype So, why join us? Permanent work-from-home Full Time and Long Term Employment Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives Salary will be based on: Skills, Attitude, Performance, Attendance Opportunity for regularization and promotion US and Canadian clients Shift: Graveyard Monday to Friday Training: less than a month WE LOOK FORWARD TO MEETING YOU!