Desktop Support Engineer

Job Qualification:

- Educational Backgroud in Information Technology, Computer Science, or any related courses.

- Atleast 1 year experience in similar role.

- Knowledge in computer hardware, operating systems, and common software applications.

- Excellent verbal and written communication skills.

- Ability to prioritize and manage multiple tasks in a fast-paced environment.

- Eagerness to learn and adapt to new technologies.

Job Description:

- Respond to user inquiries and issues through various channels, including phone, email, and ticketing system.

- Provide technical assistance for hardware, software, and network-related problems.

- Log and categorize incidents in the service management system.

- Perform initial triage to identify and prioritize issues based on urgency and impact.

- Diagnose and resolve Level 1 technical issues independently.

- Escalate complex problems to Level 2 or Level 3 support as needed.

- Collaborate with other Service Desk Analysts and IT teams to share knowledge and improve support processes.