Begin Today Licensed PHRN Role

Job Responsibilities:
Champion Patient Care Excellence
• Provide compassionate telephone support, actively listening to patient concerns while delivering professional, empathetic service that builds trust and confidence in our healthcare services.
Master Healthcare Communication
• Schedule appointments with precision, coordinate patient care logistics, and ensure all appointment details are accurately communicated while maintaining strict confidentiality protocols.
Drive Operational Excellence
• Utilize medical screening criteria to optimize clinic operations, manage multi-account inbound/outbound activities, and collaborate with operations teams to ensure seamless service delivery.
Resolve with First-Call Excellence
• Handle complex healthcare inquiries, insurance verification, billing questions, and patient concerns with proactive problem-solving skills, aiming for one-call resolution every time.
Elevate Customer Experience
• Cross-sell value-added services appropriately, identify improvement opportunities, and consistently exceed patient satisfaction expectations through superior service quality.

Job Qualifications:
• Active PRC License (Philippine Registered Nurse)
• Minimum 1 Year Hospital Experience (Direct Patient Care)
• Certificate of Employment from previous healthcare role
• Excellent English Communication Skills (Verbal & Written)