Philippines landscape
Job Post
dreamcareerbuilder.com

Voice & Empathy – Healthcare Call Agent

MetHealth Posted: 6 Days
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Description:
  • Continuously exceed service level expectations and KPIs.
  • Process customer orders received via phone, email, and fax.
  • Track order status and provide real-time updates to patients.
  • Coordinate with logistics and operations for product delivery.
  • Assist with returns, credits, and replacements as needed.
  • Ensure order accuracy through detailed verification procedures.
  • Collaborate with internal teams to expedite urgent orders.
  • Handle product availability inquiries from patients and staff. 
  • Maintain records of order history and transactions.
  • Communicate with supply vendors when necessary.
  • Work with sales teams to fulfill patient-specific product needs.
  • Collaborate with the clinical team to support patient care initiatives.


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