Voice & Empathy – Healthcare Call Agent

MetHealth Posted: 24 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Continuously exceed service level expectations and KPIs.
Process customer orders received via phone, email, and fax.
Track order status and provide real-time updates to patients.
Coordinate with logistics and operations for product delivery.
Assist with returns, credits, and replacements as needed.
Ensure order accuracy through detailed verification procedures.
Collaborate with internal teams to expedite urgent orders.
Handle product availability inquiries from patients and staff.
Maintain records of order history and transactions.
Communicate with supply vendors when necessary.
Work with sales teams to fulfill patient-specific product needs.
Collaborate with the clinical team to support patient care initiatives.

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