Permanent
Marketing, Sales and Service
Less than 35,000 PHP
Bachelor degree
2 years
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Minimum experience required:
2 Years
Location of Job:
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Description:
Identify trends in patient concerns and suggest resolutions.
Use sound judgment to prioritize urgent cases.
Recognize service gaps and initiate corrective actions.
Provide input for system or workflow enhancements.
Think critically under pressure to provide rapid solutions.
Document unresolved cases and escalate appropriately.
Analyze common call drivers to reduce repeat inquiries.
Detect fraudulent activity or policy violations and report accordingly.
Help design strategies for reducing patient churn.
Investigate and resolve complex insurance claim issues.
Adapt quickly to procedural or policy changes.
Recommend process improvements for call handling efficiency.