Helping Voice, Healing Touch

MetHealth Posted: 6 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Identify trends in patient concerns and suggest resolutions.
Use sound judgment to prioritize urgent cases.
Recognize service gaps and initiate corrective actions.
Provide input for system or workflow enhancements.
Think critically under pressure to provide rapid solutions.
Document unresolved cases and escalate appropriately.
Analyze common call drivers to reduce repeat inquiries.
Detect fraudulent activity or policy violations and report accordingly.
Help design strategies for reducing patient churn.
Investigate and resolve complex insurance claim issues.
Adapt quickly to procedural or policy changes.
Recommend process improvements for call handling efficiency.

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