Phone-Based Healthcare Service Rep

MetHealth Posted: 6 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Provide calm support for behavioral or mental health inquiries.
Manage cases involving minors or elderly patients with care.
Use trauma-informed communication for distressed callers.
Process medical emergencies using escalation protocols.
Assist HIV-positive or immunocompromised patients discreetly.
Offer additional care for patients with disabilities.
Provide support for members undergoing cancer treatment.
Prioritize services for high-risk or hospitalized members.
Handle calls with confidentiality related to reproductive health.
Offer special assistance to patients with language or accessibility needs.
Support LGBTQ+ patients with inclusive communication.

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