Hiring Now – Healthcare Call Specialist

MetHealth Posted: 1 Month

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Use call scripts as a guideline to ensure compliance and clarity.
Transfer calls to appropriate departments when needed.
De-escalate irate or emotional callers using calming techniques.
Maintain consistent call quality in line with KPIs.
Route claims and service requests to appropriate units.
Resolve calls within the first contact when possible.
Monitor call queue and manage time effectively.
Maintain professionalism throughout high call volumes.
Identify high-risk cases during call interactions and escalate.
Use appropriate tone and empathy in every interaction.
Document call disposition and resolution after each contact.
Prioritize urgent calls or flagged patient concerns.

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