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Job Post
dreamcareerbuilder.com

Immediate Opening – Medical Account Rep

MetHealth Posted: 6 Days
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Description:
  • Adjust tone to suit elderly, distressed, or multilingual patients.
  • Provide consistent, courteous messaging across platforms.
  • Maintain a professional phone presence at all times.
  • Communicate with internal teams using respectful and constructive language.
  • Follow HIPAA and data privacy regulations at all times.
  • Adhere to internal compliance guidelines for patient data handling.
  • Report any suspected breaches or non-compliant activities.
  • Complete required audits and reports within deadlines. 
  • Ensure all documentation meets regulatory standards.
  • Maintain service level agreements (SLAs) for call resolution.
  • Follow scripts and call flows while maintaining flexibility for unique cases.


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