Philippines landscape
Job Post
dreamcareerbuilder.com

CSR Wanted – Healthcare Experts

MetHealth Posted: 6 Days
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Description:
  • Articulate policy and procedure changes to patients clearly.
  • Respond to escalations with empathy and resolution in mind.
  • Provide courteous service to all regardless of demographics or background.
  • Diffuse tense situations with compassion and tact.
  • Use non-judgmental language when discussing sensitive topics.
  • Guide clients through service processes with clarity and poise.
  • Ask relevant questions to better understand caller needs.
  • Offer assurance and transparency in all patient interactions.
  • Demonstrate professionalism when speaking with providers and clients. 
  • Acknowledge patient concerns with understanding and affirmation.


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